ISO CERTIFICATION
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What is ISO
ISO, the International Organization for Standardization, is an independent, non-governmental organization, the members of which are the standards organizations of the 163 member countries. It is the world’s largest developer of voluntary international standards and facilitates world trade by providing common standards between nations. Over twenty thousand standards have been set covering everything from manufactured products and technology to food safety, agriculture and healthcare.
Usage of the standards aids in the creation of products and services that are safe, reliable and of good quality. The standards help businesses increase productivity while minimizing errors and waste. By enabling products from different markets to be directly compared, they facilitate companies in entering new markets and assist in the development of global trade on a fair basis. The standards also serve to safeguard consumers and the end-users of products and services, ensuring that certified products conform to the minimum standards set internationally.
Brief History of ISO:
ISO originated from the union of two organisations – the ISO (International Federation of the National Standardizing Associations) and the UNSCC (United Nations Standard Coordinating Committee).
In 1946 over 25 countries met at the Institute of Civil Engineers in London to create a new international organisation, where the objective was to ‘facilitate the international coordination and unification of industrial standards’ From this the new organisation ISO began operations in February 1947. The word ISO is derived from the Greek ISOS meaning ‘equal’.
As the International Organization for Standardization would translate differently across different languages it was decided that the short form name for the organisation would be ISO.
Today the ISO has grown to a confederation of delegates representing over 150 countries and has published over 20,000 international standards. They meet on a regular basis to further develop new and existing management standards.
Benefits of Certification
Each standard supports its own benefits within every industry, however the common benefits across the certifications include: widened market potential, compliance to procurement tenders, improved efficiency and cost savings, higher level of customer service, and therefore satisfaction, and heightened staff moral and motivation.
By having a recognised management standard it tells your customers that you are serious about their needs.
Why obtain ISO Certification?
There are three main reasons why companies adopt an ISO management system:
- To increase success on public and private tenders
- To improve internal efficiency and reduce costs
- Subliminal marketing – by showing our logo on your marketing you prove to your prospective clients you are credible.
Is ISO Certification right for your company?
- Are there any areas of your business you would like to improve?
- Would you like to save time and money on recurring problems by resolving them permanently first time round?
- Would you like to tender for contracts within your sector?
- Would you like better utilisation of your time though improved resource management?
- Would you like to enhance the customer/supplier relationship by responding pro-actively to customer feedback?
- Would you like to see an improvement in your internal efficiency?
- Would you like to potentially reduce company on-going permit and insurance fees?
If you can answer yes to any of the above questions ISO Certification may be for you.
Six Core Principles of ISO Certification
Document Control
Issuing a document with a reference and version number to ensure that the right document, is in the right place, at the right time.
Record Control
A record is a completed document (see above). Record control is an efficient method of finding individual records. It can also refer to how you file, remove, archive and destroy individual records.
Internal Review
An in-depth review of your management system, to ensure you are on track for your end of year validation audit. This also ensures the company satisfies internal audit requirements laid out in the standard.
Non-Conformance
A non-conformance is when something happens within the business that wasn’t planned. This could be: Internal E.g Out of date process / procedure, human error etc. External E.g Customer complaints, supplier issues etc.
Corrective Action
A plan created by management to rectify a non-conformance (see above), and to prevent it from recurring
Preventative Action
An action to clarify and address potential risks to the business, with a view to reduce future non-conformances.
